Fulfillment Policy

1. Service Delivery & Instant Portal Access

Upon registration and payment confirmation, course credits and portal access details are granted **immediately**. Parents and students receive automated email confirmation with class schedules, student dashboard access, and instructor orientation details.

2. Money-Back Guarantee & Refund Eligibility

• 100% Refund for Unused Classes: If a student is unable to attend or wishes to discontinue prior to attending live classes, UTech offers a 100% refund on all unused class credits.
• 7–10 Business Day Refund Processing: Approved refund requests are processed back to the original payment method within 7 to 10 business days.
• Multi-Month Discount Adjustment: If disenrolling early from a discounted 2, 3, or 4-month plan, refunds for unused months will be calculated by adjusting previous attended months to the standard 1-month rate.

3. Cancellation & Rescheduling Policy

Parents can request class rescheduling or temporary pause of monthly subscriptions by contacting UTech support at least 24 hours prior to scheduled class sessions.

4. Requesting a Refund or Assistance

To request a refund or transfer course credits, please send an email or WhatsApp message with your student name and registration details: